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We use UPS and other common carriers. We reserve the right to ship by alternative carriers. UPS and other common carries will not ship to P.O. boxes. The stated numbers of �Shipping Days� are regular business days (Monday to Friday) only, shipments do not move over weekends (Saturday and Sunday) and holidays. Orders for "in-stock" items placed by 2:00 PM (PST, Mon. - Fri.) will usually ship on the same business day. Before backordered items are shipped, a representative will call for release authorization. Backordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower. Backorder shipments will be subject to normal shipping and handling policies. Orders placed over the weekend or during holidays will not be shipped until the following business day. (Normal office hours are Mon-Fri 8:00am to 5:00pm PT). After you place your order, you should receive an acknowledgment via e-mail within one business day; this confirms we are processing your order.
If you have any additional questions in reference to your order please feel free to e-mail us at Sales@cdsdirectinc.com or call (760) 747-2734. All orders are F.O.B. Escondido, California.
All freight charges are subject to dimension/oversize carrier weight regulations. Shipping fees are non-refundable. Customer is responsible for all freight charges for unaccepted or refused delivery of shipments. Refused shipments will incur a 20% restock fee. For more information regarding international shipments, please contact your sales rep.
RETURN POLICY:
All products sold by CDs Direct Inc. offer limited manufacturer warranty, except special order items. All products may be returned within 30 days from the original purchase date for a refund or exchange. All returns will be evaluated and tested by our technical team.
If for any reason you are not satisfied with your purchase or wish to exchange, simply notify us by phone, fax, or email, and we will immediately issue a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#). CDs Direct Inc. will not accept returns without an RMA#. Please also note that a 15% restocking fee may apply.
If the product(s) you are returning are not received in our warehouse within 30 days, a credit memo will not be issued and your invoice must be paid in full.
If any part of the order is defective, you may return or exchange that portion only. If you simply do not like the quality of the product, you may also return it to us (note that a restocking fee may apply).
Actual freight charges paid by CDs Direct Inc. will be deducted from the purchase price, unless the return is due to our error. Freight charges are a fee that is paid to the shipping company, not to CDs Direct Inc., therefore all freight fees are non-refundable. CDs Direct Inc. will not accept C.O.D. or Freight Collect returns.
For a return you must meet the following terms:
1.Return the merchandise to us within 30 days of your original order invoice.
2.The product(s) must be returned in new, resealable condition.
3.You must pay any return freight expense.
4.Display the RMA# on sent packages.
Our mailing address is:
CDs Direct Inc.
2235 Meyers Ave
Escondido Ca. 92029
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